Frequently asked questions
Find answers to common questions about our products and services
What products do you offer?
We offer candles, home fragrance products, wellness essentials, personalized gifts, and corporate gifting solutions.
How can I place an order?
Orders are placed through our TikTok Shop, our social media pages, or through our authorized sales representatives.
Do you offer customized products?
Yes. We offer customized and personalized products for special occasions, events, giveaways, and corporate gifting.
Do you accept bulk or corporate orders?
Absolutely. We provide customized corporate gifting packages for businesses, organizations, and events.
What payment methods do you accept?
TikTok Shop accepts cash on delivery, debit and credit cards, and e-wallets such as GCash and Maya. Bulk and corporate orders can be settled by bank transfer.
How long does order processing take?
Processing typically takes 1-3 business days for regular orders. Customized and bulk orders may require additional production time.
Do you ship nationwide?
Yes. We deliver nationwide through accredited courier partners. Metro Manila orders usually arrive in 1-2 days, and provincial orders in 3-7 days.
How can I track my order?
Tracking information is available in your TikTok Shop order page once your order has been dispatched.
Can I return my order?
Please refer to our shipping and returns policy for detailed information regarding returns, exchanges, and damaged items.